Contact Us

1. How to Check Your Order Status


To get real-time updates on your order’s shipping progress, please visit 17track—a global all-in-one package tracking platform (official site: https://www.17track.net/en). This platform supports tracking for parcels from over 2,800 carriers worldwide. Just enter your order’s tracking number, and you can easily view details like the parcel’s current location, transit status, and customs clearance progress.

2. Support for Other Questions


  • First, check our FAQ Help Center

    Most common questions—such as order modification requests, refund timelines, or explanations for shipping delays—are already answered in detail in our FAQ Help Center. This is the quickest way to resolve your doubts without waiting for a reply.
  • Leave a message via the contact form

    If your question isn’t addressed in the FAQ, feel free to submit a message directly through our dedicated contact form. Our support team will review your inquiry and get back to you as soon as possible.

3. Key Tips for Inquiries


  • Office Hours: 9:00 AM – 5:00 PM Eastern Standard Time (EST)
  • Response Timeline: We typically reply to most emails within one business day. If you haven’t received a response by then, please check your email’s "Spam" folder—sometimes our replies are mistakenly filtered there.
  • Kind Reminder: We’re committed to assisting every customer promptly. To avoid slowing down the handling of your inquiry, please do not send multiple duplicate emails. Repeated messages can disrupt our response workflow and extend the time it takes to assist you.

4. Contact Information


  • Email:support@purezade.com
  • Telephone: +1 810 510 2715